| | Quality and environment Universal Cerámicas S.L. (UNICER) is a company located in the municipality of Alcora, Castellón, Spain. It has been dedicated to manufacturing ceramic tiles for over 40 years. UNICER is committed to its clients, shareholders and society; establishing, documenting and maintaining an up-to-date Quality and Environment Management System which guarantees compliance with the law in force on environmental matters by means of a Management System based on the UNE-EN-ISO 14001 and UNE-EN-ISO 9001 standards, as well as ensuring that the client's needs are identified and their expectations are met. By applying this Management System, we guarantee continuous improvement in relation to environmental protection and process quality management. |  | UNICER will continue to its aim of reducing, and in so far as possible, avoiding and/or suppressing the different types of present contamination, by applying a continued environmental improvement, focused on reducing the environmental impact within a financially viable use of the best technology available. UNICER’s policy is to provide the framework to establish and review objectives and goals in relation to quality and environmental matters. To guarantee this, the company takes on the following commitments: • Train and create awareness among employees, suppliers and clients in order to reduce environmental impact, ensuring they are aware of this policy and take part in it. • Establish action plans which are adapted to the identified nature, magnitude and environmental impact. • Direct environmental management towards reducing atmospheric emissions, dangerous waste storage and noise levels. • The necessary measures will be adopted in order to assess the environmental repercussions of the activities, product and service, under normal conditions and minimise them in the event of an emergency, cooperating with the authorities. • Collaborate with the Government with a view to promote environmental improvements. • Comply with all legal requirements in relation to quality and environmental matters which affect the company’s activities, as well as any other requirement which the company may voluntarily endorse. UNICER’s Policy is available for all employees, clients and the general public to view and, therefore, understand the environmental repercussion of our activity. The Manager is responsible for facilitating any means necessary for the application and control of the Policy’s effectiveness. Versión 0. Date: 27/05/2010 | | | | | | | CLIENT SATISFACTION ASSESMENT
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